Privacy Policy

Man With a Van Bethnal Green Privacy Policy

This Privacy Policy explains how Man With a Van Bethnal Green collects, uses, stores and protects personal data relating to customers and potential customers in the Bethnal Green area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Bethnal Green customers and prospective customers located in the Bethnal Green area who contact us, request a quotation, make a booking, or otherwise interact with us in connection with our man and van and associated services.

Who we are

Man With a Van Bethnal Green is a provider of transport and related moving services in and around Bethnal Green. For the purposes of applicable data protection laws, we act as the data controller in relation to the personal data we collect and use about you. This means we determine the purposes and means of processing your personal data.

Types of personal data we collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, address, postcode, and any other contact information you provide to us when you request a quote, make a booking, or contact us with an enquiry.

Service and booking details, such as details of the services you request, collection and delivery addresses, access information, dates and times of bookings, and any specific instructions you provide about the job.

Communication data, such as the content of your messages, enquiries, feedback, and any other information you choose to share with us when you contact us or respond to us.

Payment-related information, such as limited payment details necessary to process your payment, which may include payment method and transaction details. We do not store full card details if you choose to pay by card, as these are handled by secure payment processors.

Technical and usage information, which may include basic information generated when you visit any website or online presence we operate, such as IP address, browser type, and pages visited, to the extent permitted by law and where applicable.

How we collect your personal data

We may collect your personal data in a variety of ways, including:

Directly from you when you contact us by phone, text, online form, or any other means to request information, a quote, or to make a booking.

When you provide information to us during the performance of a service, for example at the collection or delivery address or when giving instructions to our drivers or staff.

Indirectly from third party booking or comparison platforms, where you have requested our services through such a platform, subject to the terms you agreed with that platform.

Automatically through limited technical data generated when you interact with our online content, where applicable.

Lawful bases for processing your personal data

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we may rely on the following lawful bases:

Contract: We process personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes, managing bookings, delivering the requested services, processing payments, and handling customer support related to your booking.

Legal obligation: We may process certain personal data where it is necessary to comply with legal obligations, such as accounting, taxation, record-keeping, or responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This can include managing and improving our services, preventing fraud and abuse, ensuring the safety of our staff and vehicles, and handling general business administration.

Consent: In some cases, we may rely on your consent to process your personal data, for example for certain optional marketing communications. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before your withdrawal.

How we use your personal data

We use the personal data we collect about you for the following purposes:

To provide, manage and fulfil your bookings, including communicating with you about the service, handling changes or cancellations, and ensuring that our drivers have the correct collection and delivery details.

To respond to your enquiries, provide quotes, and give you information that you request about our services.

To process payments, maintain accurate records of transactions, and manage invoices and receipts in connection with our services.

To improve our services, manage our business operations, train staff, and conduct internal administration and record-keeping.

To resolve complaints, handle disputes, and enforce our terms and conditions.

To comply with legal obligations, law enforcement requests, and regulatory requirements.

To send you service-related communications and, where permitted by law and your preferences, limited marketing or promotional information about our services.

Data sharing and processors

We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so. These third parties may act as data processors on our behalf or as independent data controllers, depending on the circumstances.

Service providers: We may use third party companies to support the delivery of our services, such as payment processors, IT and hosting providers, customer management systems, and communication tools. These providers process your personal data only on our instructions and are contractually required to protect it.

Drivers and subcontractors: Where we use self-employed drivers or subcontractor companies to complete your booking, we may share relevant personal data such as your name, contact details, and job information to enable them to perform the service.

Professional advisers: We may share personal data with professional advisers, such as accountants, insurers and legal advisers, where necessary for business management, legal claims, or compliance with our obligations.

Authorities and law enforcement: We may disclose personal data where required to do so by law, regulation, or court order, or to protect our rights, property or safety, or that of our customers or others.

We do not sell your personal data to third parties.

International transfers

As a general rule, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use service providers that process your personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with applicable data protection laws.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. The specific retention period will vary depending on the type of data and the context in which it is processed.

In general, we may retain core booking and transaction records for a number of years after the end of your relationship with us to comply with legal obligations and to exercise or defend legal claims. Communication records and enquiry information may be kept for a shorter period, unless a longer retention period is required in connection with a dispute, claim or investigation.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

How we protect your personal data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and the use of reputable service providers that apply suitable security standards.

While we strive to protect your personal data, no system or transmission of data over the internet can be guaranteed as completely secure. You are responsible for taking reasonable measures to protect your own information when communicating with us.

Your data protection rights

Under applicable data protection laws, you have a number of rights in relation to your personal data. These may include:

Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.

Right to object: You may object to the processing of your personal data where we rely on legitimate interests, including for direct marketing purposes, and we will consider your objection in line with applicable law.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data to you, or to another controller, in a structured, commonly used and machine-readable format.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details you normally use when arranging services with Man With a Van Bethnal Green.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner’s Office. We would, however, appreciate the opportunity to address your concerns before you approach the authority, so we encourage you to contact us first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.

Continued use of our services after changes to this Privacy Policy are published will be taken as your acknowledgement of the updated terms.