Terms and Conditions

Man With a Van Bethnal Green Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bethnal Green provides removal, transport and related services within the United Kingdom. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions as the customer. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or accepts a quotation, makes a booking, or uses our services.

Services means any removal, loading, unloading, packing, transportation, storage, or related services provided by Man With a Van Bethnal Green.

Vehicle means any van or other vehicle used to carry out the services.

Goods means any items, personal effects, furniture, equipment, or materials that we are asked to handle, transport or dispose of.

2. Scope of Services

Man With a Van Bethnal Green provides small removals, man and van transport, furniture moves, item collection and delivery, and related services as agreed in the booking confirmation. Our services are primarily operated within the local area and surrounding districts, but we may also undertake journeys to or from other UK locations by agreement.

We do not undertake any services not expressly agreed in writing or confirmed in the booking, including but not limited to specialist installation, disconnection or reconnection of appliances, or professional packing of fragile or high-value goods unless specifically stated.

3. Booking Process

3.1 Enquiries and quotations

All quotations are based on the information supplied by the customer at the time of enquiry, including but not limited to addresses, access conditions, number and type of items, floor levels, parking availability, and any special handling requirements.

Quotations are estimates only unless expressly stated to be a fixed price. We reserve the right to adjust the price if the information provided is inaccurate or incomplete, or if additional work is requested or required on the day of service.

3.2 Making a booking

A booking is considered provisional until it has been confirmed by us. Confirmation may be given verbally or in writing. We reserve the right to decline or cancel any booking at our discretion, provided that we refund any sums paid in advance where we cancel without cause.

The customer is responsible for checking that all details in the booking confirmation are correct, including dates, times, addresses, and the description of the services. Any changes must be notified as soon as possible and may affect the quoted price and availability.

3.3 Customer obligations at booking

The customer must disclose any relevant information that may affect the services, including restricted access, narrow staircases, low ceilings, parking restrictions, or the presence of unusually heavy, bulky, fragile, or valuable items.

If the customer fails to provide accurate information, we may adjust the price, decline to move certain items, or in serious cases cancel the job, and any waiting time or additional costs incurred may be charged.

4. Pricing and Payment Terms

4.1 Pricing structure

Prices may be quoted on an hourly rate, a fixed price, or a combination of both, as specified in the booking confirmation. Additional charges may apply for congestion charges, tolls, parking charges, extended distances, extra stops, or unplanned delays outside our reasonable control.

4.2 Deposits and advance payments

We may require a deposit or full advance payment to secure a booking. The amount and due date will be set out at the time of booking. We are not obliged to hold availability for any date or time until the required deposit or payment has been received.

4.3 Payment methods

We accept commonly used forms of payment in the UK as advised at the time of booking. Full payment is due at or before completion of the services on the date of the move, unless otherwise agreed in writing in advance.

4.4 Overruns and additional work

If the job takes longer than estimated due to reasons not caused by us, including but not limited to poor access, waiting for keys, packing delays, or additional items, we may charge our standard hourly rate for the extra time and any associated costs.

4.5 Late payment

Where payment terms are agreed in advance and payment is not made by the due date, we reserve the right to charge interest on the overdue balance at the statutory rate permitted under UK law and to recover reasonable costs of collection.

5. Cancellations and Amendments

5.1 Customer cancellations

If the customer wishes to cancel or postpone a booking, notice must be given as early as possible. Any deposit or advance payment may be refundable or partially refundable depending on the notice period and any costs already incurred.

As a general guideline, cancellations with more than 7 days notice may be refunded in full, while cancellations with shorter notice may incur a partial or full charge. The specific policy applicable to your booking will be advised at the time of confirmation.

5.2 Amendments

Requests to change the date, time, or scope of services are subject to availability and may result in a revised quotation. Where changes increase the duration or complexity of the job, additional charges may apply.

5.3 Cancellations by us

We reserve the right to cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases we will notify the customer as soon as reasonably possible and offer an alternative date or refund any payments made for services not provided, but we will not be liable for any consequential losses.

6. Access, Parking and Customer Responsibilities

6.1 Access

The customer must ensure that we have safe and reasonable access to the properties at both collection and delivery points, including adequate space for loading and unloading. This includes ensuring that lifts are available where necessary and that staircases and corridors are clear.

If access is significantly restricted or unsafe, we may refuse to move certain items or may charge additional fees for the extra time or equipment required.

6.2 Parking

The customer is responsible for arranging suitable parking for the vehicle at all relevant locations, including any necessary permits. Any parking fines or penalties resulting from instructions given by the customer, or from the absence of appropriate parking arrangements, may be charged to the customer.

6.3 Packing and preparation

Unless otherwise agreed, the customer is responsible for packing all goods securely and suitably for transport. Fragile or delicate items must be appropriately protected. We are not liable for damage caused by inadequate or improper packing carried out by the customer.

6.4 Presence during the move

The customer or an authorised representative should be present throughout loading and unloading to direct placement of items and confirm that all goods have been collected and delivered. We are not responsible for items left behind if we are not directed to them.

7. Goods Excluded from Transport

We do not carry, and the customer must not include, any of the following without our prior written agreement:

Perishable goods or items that may deteriorate quickly.

Hazardous, flammable, explosive or illegal items, including gas cylinders and certain chemicals.

Cash, securities, important documents, or items of exceptional value such as jewellery, artwork or antiques beyond normal household value.

Any item which cannot be safely lifted or moved by the team with the equipment available and in compliance with health and safety requirements.

If such items are included without our knowledge, we may remove or refuse to move them, and the customer will be responsible for any resulting loss, damage, or legal consequences.

8. Liability and Limitations

8.1 Our duty of care

We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. However, some risk of minor damage is inherent in moving goods, and our liability is limited as set out in this section.

8.2 Limited liability for damage

Our liability for loss of or damage to goods caused by our negligence or breach of contract is limited to a reasonable amount, having regard to the nature, age and condition of the items and the price paid for the services. We are not liable for pre-existing defects, wear and tear, or deterioration resulting from normal handling.

8.3 Exclusions of liability

We are not liable for:

Loss or damage resulting from inadequate packing by the customer.

Damage to items made of pressboard, chipboard or similar materials which are particularly vulnerable when moved.

Loss or damage arising from circumstances beyond our reasonable control, such as extreme weather, road closures, or third party actions.

Loss of profits, loss of income, loss of opportunity, or any indirect or consequential loss.

8.4 Time limit for claims

Any loss or damage that the customer wishes to claim must be reported to us in writing as soon as reasonably possible and in any event within 7 days of the date of the move, with reasonable evidence and details. We may not be able to consider claims made outside this time period.

9. Customer Indemnity

The customer agrees to indemnify and hold us harmless against any claims, costs, damages, fines or expenses arising from:

Providing false or incomplete information at the time of booking.

Including prohibited or hazardous goods without our prior agreement.

Parking or access arrangements directed by the customer which result in damage, fines or penalties.

Any breach by the customer of these Terms and Conditions.

10. Waste Regulations and Disposal

10.1 Lawful disposal

We comply with applicable UK waste and environmental regulations when handling waste or unwanted items. We are not a general rubbish clearance company, and we only remove items by prior agreement as part of a service.

10.2 Prohibited waste

We do not carry uncontrolled or hazardous waste, including but not limited to asbestos, chemicals, clinical waste, gas bottles, or any material for which we are not licensed or equipped. The customer is responsible for arranging appropriate disposal through authorised channels.

10.3 Additional charges for disposal

Where we agree to remove items for disposal or recycling, additional charges may apply to cover labour, transport and disposal fees. These charges will be quoted or estimated in advance where possible.

10.4 Fly-tipping

We will never intentionally dispose of waste unlawfully. If the customer requests or instructs any form of unlawful dumping, we will refuse. The customer will be responsible for any fines or legal consequences if they insist on or carry out unlawful disposal of items.

11. Insurance

We maintain appropriate insurance in line with industry practice for our vehicles and public liability. This does not replace the need for the customer to hold suitable contents or removals insurance, especially for high-value items. We recommend that customers check their own insurance cover for moving day.

12. Complaints and Dispute Resolution

If you are unhappy with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly. Most concerns can be addressed informally on the day.

If a satisfactory resolution cannot be reached informally, you may submit a written complaint setting out the details of the issue, the date of the move, and the outcome you are seeking. We will investigate and respond within a reasonable time. Nothing in this section affects your statutory rights under UK law.

13. Data Protection and Privacy

We collect and use personal information such as names, addresses and contact details solely for the purposes of providing quotations, managing bookings, delivering services and complying with legal obligations. We take reasonable steps to keep personal data secure and do not sell personal information to third parties.

By making a booking, you consent to our use of your information for these purposes. You may request access to the personal information we hold about you, subject to applicable data protection laws.

14. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any variation to these Terms and Conditions must be agreed in writing and signed or clearly confirmed by an authorised representative of Man With a Van Bethnal Green.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

By confirming a booking with Man With a Van Bethnal Green, you acknowledge that you have read, understood and agree to these Terms and Conditions.